Effective Date: October 20, 2023

This Privacy Policy explains how Top Tech Appliance Repair collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at toptechappliancerepairs.com.

Information Collected Directly from You

We may collect personal information directly from you, for example, while making a reservation, when you contact us for customer support, or during the course of the service job. Personal information we collect directly from you may include first and last name, address, email address, appliance information, and phone number.

As we are a service business, no information is collected from your devices. Our email campaigns may use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Use of Information

We may use information collected about you for any lawful purpose, including the following:

• To provide you with our products and services, customer service and support, and other relevant information;
• To market our products and services to you, including by email and text message subject to your consent;
• To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts;
• To comply with the law and to maintain the security of our website; or
• With your consent, or as otherwise disclosed at the time information is collected.

Disclosure of Information

We will not share or sell subscriber information with 3rd parties for their direct marketing purposes. We may share the information we collect with other parties, including the following:

• With third-party service providers to assist us with providing our products and services, such as payment processors, data hosting services, analytics services, and email service providers.
• With any affiliates or joint venture partners that we may have in the future.
• As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
• If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
• With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Interactive Features

Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.

Analytics and Marketing

We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes.

Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.

Email and Text Message Communications

If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us. If you opt out of our email marketing, we will still send you messages related to our transactions and relationship with you, such as the status of repair jobs.

If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us.

Updating Your Information

When you have an account with us, you may review, change, or update your contact information by contacting our customer service team.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

Contact Information

If you have any questions about this policy or our privacy practices, please contact us at [email protected].